How To Get Feedback for Your Startup

If you're starting a new company or trying to grow an existing company and you haven't found sustained growth and profitability yet, there's only thing you need more than anything else: feedback.

There are plenty of ways to get feedback - interviewing friends and family, offering rewards for filling out surveys, begging online communities - but the best way of all is to put a Joyyo on your website so you can video chat with real users in real time.

Preparing Your Joyyo

Let's assume you've already had the idea for your product, you've validated the idea with a few friendly potential customers and you've built out your Minimal Viable Product (MVP) or functional prototype.

The first thing you do, even before you officially launch, is get your Joyyo installed by signing up for our 30-day free trial and installing the Joyyo script on your landing page. That way, you can be talking directly to customers on day one!

The next thing you probably want to do, especially if you're still not getting a lot of traffic to your website, is set up webhooks for your Joyyo. This way, you can be notified when there's an active visitor on your site.

Setting up webhooks for your Joyyo is easy - just navigate to the Webhooks page inside your Joyyo dashboard and set it up to get a notification every time a visitor lands on your website.

Getting Feedback from Your Joyyo

So, you've got your Joyyo set up, you've got the notification that there's a user on your site, and you can see them in your Joyyo dashboard. Now it's time to get some feedback!

The important thing at this stage is to remember, you aren't selling anything - yet. You're just trying to get some feedback so that you can iterate and improve your product. The most important thing you want to know is: What are your visitors needs?

Here's a little routine you can use to get the most out of your conversations with visitors:

• Introduce yourself
• Ask if they have any questions
• If yes, answer their questions about your product
• If no, ask what what problem they're trying to solve

Don't treat this as a script, but rather as a framework for a conversation.

There are two type of important feedback you can get here: problem and solution.

If Your Customer Has Questions

If your customer does have questions about your product, that could mean that you're not doing a good enough job of explaining your product's fundamental value proposition.

If you notice that lots of your potential customers don't "get it", you probably need to simplify and clarify the idea of what it is you do. If all of your customers are wondering what your price is, that probably means that information isn't displayed clearly enough. If they all want to know what other types of clients you have, then perhaps you need some testimonials.

The more you use your Joyyo, the sooner you'll notice patterns emerge in your users' questions, patterns which you can use to improve your positioning.

If They Have No Questions, But Still Have a Problem

If your customer doesn't have questions about your product, but still can't find what they're after, then you've got an opportunity to learn something even more valuable: what your customer actually needs.

It's always easier to sell something people need rather than convcing them to to buy something they don't even know they want. If you discover that all of your customers have the same need, but you're not offering the solution, then perhaps you will want to make some fundamental changes to your product that better suit their needs.

Ready to get started? Try Joyyo for 30 days for free. If it doesn't pay for itself immediately, it's only one click to cancel your trial.